Customer Testimonials
You can tell he’s honest and has a good heart. He won’t try to sell you something you don’t need. Very experienced in his field which shows in how he deals with handling people who come in for service of their vehicles.
Alex and Francisco were awesome to work with. No pressure best car buying experience I have ever had. Definitely would recommend them to family and friends.
I had a very disappointing experience dealing with Farah when I purchased a BMW X6. Unfortunately, what I expected to be a straightforward and professional car-buying experience turned into a very frustrating situation.
From my experience, the communication and customer service were extremely poor. I felt that once the sale was completed, my concerns were not treated with the attention or seriousness I expected from a car dealer. The overall experience left me feeling disappointed and dissatisfied with my purchase.
I strongly recommend that anyone considering buying a vehicle from Farah do their due diligence, ask detailed questions, have the ... Read More DealerRater - Sep 7, 2026
I found the car I was searching for online. Emailed the dealer to see if it still was available and they said 'maybe'. The next day they said it was, so I talked to a sales rep (Amar) with questions. Buying a car from out of state means you're depending on the honesty of the guy you're dealing with. He answered a few questions, said he'd get back. I texted him I was ready to buy; what was the total price including shipping. No answer. I noted in the photos some things were missing from the interior ... Read More DealerRater - Apr 25, 2026
We had an incredible experience buying our first Maserati at Maserati of Naperville. Thank you for all your time and help tonight Magda!! We appreciate all the detailed information you gave us about the brand and car!! No pressure, just great information. If you’re even considering a new luxury car, do your soul a favor and include a stop to Naperville Maserati and be sure to ask for Magda.
Made and confirmed an appointment to test drive a car at this dealership. When I arrived they told me the car was not present but would return in about 30 min.
Since I had time and was very interested, I decided to stay and wait. In the meantime they offered to let me test drive a different car which was twice the price of the one I was interested in. After the test drive they proceeded to tell me the original car I came to see was still not back yet and would not tell me where it was, but only ... Read More Google - Mar 17, 2026
Purchased a used vehicle remotely from a salesman who did not mention a missing key and a large scratch. When I reached out to the manager, after a week of being shifted around from person to person, and promised a call back that never came, I was told there is no other key and there is nothing they would do for me.
Great experience
Thank you Sal for your great service helping us purchase our new vehicle also thank to the great staff really nice people.
Amar at the Maserati in Naperville made buying a car so simple and easy! He explained everything every step of the way and made us feel like family. I highly recommend Maserati of Naperville
Ulysses was amazing and got this done for me fast and easy 100% recommend to see him here
Mahmood was awesome . Did a great job taking care of me and getting a good deal done.
John B was a great guy and an even better salesman. He was easy to work with and really helped us throughout the entire buying process. Would recommend doing business with him and the dealership overall.
Hello Mahmood of Naperville provided great customer service. He quickly responded to my interest in a excellently priced car and walked me through the process so we got things done quickly. Highly recommend
Amazing service and smooth transaction. Had no problem purchasing my Jaguar from Cali from them🙏🏽
Magda was definitely a great help with my purchase thank you so much
Magda did a great job through out my very first vehicle purchase! Highly recommend working with her! Love my new car!
I was having a hard time getting an approval elsewhere. I seen a vehicle that this dealership had that I was interested in. Darius text me and said don’t run my name anymore Whe he come in to work the next day he’ll see what he can do. He did just that! Darius had me an approval by noon. He had the car detailed and even ordered me a new arm rest. He was very kind and accommodating. Darius made sure all my needs and concerns about the vehicle was taking care of.
Great experience at this dealer. I worked with Amar and his manager Luca. Both of them were very professional and made the process a breeze. They were very fair and I would definitely recommend working with Amar!
I rarely write reviews but I felt compelled to share my experience from today. My salesperson Mounir, “Mo,” was by far one the most genuine and helpful people I have ever met in the car business. He was very knowledgeable, gave great advice, wasn’t pushy at all, and is just an overall pleasant human being. If you ever happen to visit this store for your next purchase or otherwise I highly recommend asking for Mo, you won’t regret it.
Mahmood took care of me when purchasing a Maserati Levante and did an amazing job. Highly recommend.
Mahmood helped us view and test drive multiple vehicles and ultimately got us one that was perfect for us with all of the features we wanted.
Amar is a wonderful salesman. Very kind and hard working
This is my first car purchase EVER on my own, I cant thank Mahmood enough for all the help and making it a fun process, Highly recommend you ask for him.
Ask for Moe Jr. I test drove 7 cars at 7 different dealerships in a 2 month span and I decided to buy a car from him in 5 minutes. Professional and kind. Thanks Moe 👊🍾
Mahmood a great salesman .Came in for a test drive for a car end up buying it .Did the job where we both end up accepting the offer.
My experience with Maserati of Naperville was amazing! Visited with the intention of viewing a specific car. I was welcomed immediately by Arkadii. He was professional and knowledgeable. The car was great but had a minor issue to correct. Arkadii responded with great attention to the matter and resolved it wonderfully. A true sales professional- great to work with.
Khadin Is a great salesman, he really knows his stuff! We felt real comfortable buying with him.and glad he was our salesman ! I Definitely recommend him and this dealer ! Thanks guys
I recently financed a Maserati Levante GT, and I have to say Arkadii made the entire experience smooth and professional from start to finish. I’m in Naperville, Illinois, and it’s not every day you find someone who really takes their time to make sure you understand everything and feel confident in your decision.
Arkadii was knowledgeable, patient, and upfront about the numbers. No pressure, no games — just straight business and great customer service. He answered all my questions about financing, APR, and options, and made sure I drove off completely satisfied.
If you’re looking to purchase or ... Read More Google - Mar 2, 2026
I recently purchased a vehicle here which I am happy with and for the most part the people here are very friendly. If I had received better attention after the sale from my salesperson I would've given this dealership 5 stars. All in all I'm satisfied with my purchase so far.
My experience with this dealership was extremely disappointing. After leaving, multiple attempts to resolve outstanding compensation questions were met with little to no communication. The lack of follow-through and accountability was frustrating. Over the past couple of years, there appeared to be constant turnover in both management and sales staff, which created instability and inconsistency. From my perspective, that environment raises concerns about internal operations and leadership continuity. I strongly encourage anyone considering doing business here to document everything carefully and proceed with caution. Based on my experience, I would not recommend it.
Mahmood very helpful and nice person to discuss with
Mahmood , Pleasant to meet took good care of me highly recommend to everybody!!
I had a wonderful experience when you stop by ask for Magda she’s very cool and is very transparent which is most important when finding a vehicle.
Explained my situation to sale representatives, dealership denied me. These sales representatives will say anything to get you to come into the dealership and to run your credit. Dealership is trash!
Darius at Maserati of Naperville somehow managed to make buying a car feel… suspiciously easy. Like, “Is there a hidden camera?” easy. I picked up a 2025 Rivian R1S from him, and the whole process was smooth, organized, and weirdly pleasant—like the dealership version of getting upgraded to first class when you definitely didn’t pay for it.
He was responsive, knowledgeable, and never pushy. No awkward sales pressure. No mysterious disappearing act when it came time to talk details. Just clear communication, quick answers, and a calm “I’ve got this” competence that made me feel like I ... Read More Google - Feb 24, 2026
Magda is very helpful and got the job done right away . Very nice and easy quick process .
I had an excellent experience working with Arkadii Romanov at Maserati of Naperville. He was knowledgeable, professional, and never pushy. He answered all of our questions, made the process smooth, and made sure we felt comfortable every step of the way. Highly recommend asking for Arkadii if you’re looking for a great car-buying experience!
Great ppl to buy from, very accommodating and will work tirelessly to get you a good finance deal
I found my dream car online but had been used to buying locally. I've never purchased a car from out of state or over the phone before but Arkadii and his team made it easy. The entire process took less time than watching your favorite movie and for buying a car, that's pretty fast. Everything exceeded my expectations and I will be looking at them the next time I'm in the market for another car.
False advertisement for pricing, great sals person just not the GM. But it all worked out purchased another one from Florida much better came with 2 keys no missing emblems.
(Translated by Google) The customer service was truly excellent, the service was quick, the people were very friendly, and best of all, we received service in Spanish 💯. (Original) La verdad muy buena atencion a clientes, fue rapido la atencion aqui, personas muy agradables, lo mejor que si tuvimos atencion en Español 💯..
I had a great experience with product specialist Mounir. He was very honest. If there was something he didn’t know about the vehicle, he was open to learning and would search to find answers. This made sure that I was happy with and receiving everything I was expecting with the deal. Great experience and Mounir was very nice to work with.
Magda was very helpful in getting a used car serviced in Chicago and then shipped a 1000 miles to my location. The car looks wonderful and as described.
Akashi is the best sales person in the world thanks
Stopped in and was helped by Amar on a nasty cold day. He was very helpful even though at that time, I did not believe that vehicle would meet our family needs. After further consideration, I came back and worked with Magda to finalize the sale. Both extremely nice & both extremely helpful. Good experience overall!
Amar and Arka did an exceptional job in making sure I was satisfied with all of my request… I appreciate the staff at Maserati Naperville. I would recommend to others. Thank you all for a pleasant purchase of my Range Rover ❤️
(Translated by Google) Excellent service from Eduardo, very attentive, great opportunities for the customer (Original) Excelente servicio por parte de eduardo, muy atento, muy buenas oportunidades para el cliente
I had an outstanding experience working with Eduardo and his team when purchasing my BMW . From day one, they were professional, knowledgeable, and genuinely helpful. Eduardo took the time to walk me through every detail, answered all my questions, and made sure I felt confident and comfortable throughout the entire process. His team was just as great — organized, responsive, and efficient — which made everything smooth and stress-free. There was no pressure, no games, just honest communication and great customer service from start to finish.
Went in to look at a car was greeted very friendly and with much professionalism by Magdalena, made sure I was well taken care of during the entire process.
I had a great buying experience , Magdalena was fantastic ! Very knowledgeable and made it a very smooth transaction !
Magdalena did a great job throughout my vehicle purchase. She was professional, knowledgeable, and easy to work with from start to finish. She took the time to answer my questions and made the whole process smooth and stress-free. I really appreciated her help and would recommend her to anyone looking for a great salesperson.
Eduardo is a great sales. I absolutely enjoy the experience of picking my first car!
Eduardo and his team went absolutely above and beyond to get me in my dream car on extremely short notice. I absolutely adore my new Porsche Macan, and I could not speak more highly of this team and my experience here. Financing worked so quickly with me, and we were able to get all financing done before even arriving. Thank you so much, Eduardo and Maserati of Naperville!
Magda
The best sales woman Magda everybody come to see Magda
Always great service and helpful staff! I even received a loaner which was extremely helpful. Glad they take care of my vehicle!
My brother was looking to purchase a vehicle at this dealership. After they got his credit information, they decided to raise the price of the vehicle which is highly illegal. My brother and I let the general manager know that we would leave a review and let the public know how he does business. His response was he would our names find out where we work and leave us at our job which this is highly illegal because he did not deal with our place of work. He’s only doing that out of retaliation. I am leaving this review ... Read More Google - Jan 3, 2026
(Translated by Google) Great service! Excellent customer service and prices. Sales rep Mo (Original) Muy buen servicio !! Excelente atención y precios Sales rep Mo
I purchased my vehicle from this dealership and also bought an extended warranty. According to the warranty agreement, I am required to return only to this dealership for any warranty repairs.
Since I do not have a second vehicle, I requested a loaner car so I could continue going to work while my Range Rover is being repaired. I tried to schedule a service appointment for approximately two months, and each time, one day before the appointment, I received a call saying that no loaner vehicles were available and that my appointment had to be postponed to the following week.
... Read More Google - Dec 30, 2025
Their salesman Darius Johnson blatantly lied to me about the condition of a new car I purchased from them causing me tens of thousands in expense and yet they still employ him. Darius johnson is not to be trusted.
Buyer Beware! I would give them zero stars if it was an option.
I bought a used car from Naperville Maserati and within a month or two the check engine light came on. The estimate for repairs is over $12k!!!!
I took the vehicle to several mechanics who all told me they were pre-existing issues. They provided me the computer logs and pictures showing the original date of the errors....which was when the dealership owned the car.
I contacted the salesperson and eventually the GM. It took weeks of following up and chasing them around to get a response. ... Read More Google - Nov 17, 2025
Very rude, didn’t seem to care for my time
While the work they do on vehicles is good, 2.5 hours for a pre-scheduled oil change is unacceptable. Even if you have a good deal on regular maintenance with this dealership, think twice.
I went to buy a car and had already been approved with a specific bank. Our salesperson was excellent and helped us a lot with all the concerns we had, but unfortunately, the sales manager was unfriendly and kept changing the numbers with each offer. At one point, he even admitted to making mistakes with the numbers. When we refused to pay for the “theft protection” they had added to the vehicle and we asked for it to be removed, they came back with another offer and actually increased the car’s price!! even though it was listed lower on ... Read More Google - Sep 30, 2025
I bought a vehicle from the dealership many many months ago. I’ve never had a problem with the dealership before, but there have been nonstop issues. Do not purchase a vehicle from this dealership no matter how good of a deal it appears to be.
The dealership lied to us when we first bought the car and had it shipped to us. They said there was no damage, but when it arrived, there was significant damage, including a completely broken handle and a rancid smell in the car that still persists after a professional cleaning (among other significant issues ... Read More Google - Sep 24, 2025
I'm writing to express my extreme dissatisfaction with the service I received at your dealership. My experience was defined by a severe lack of communication and a disregard for a prior agreement, resulting in significant inconvenience and frustration.
I was planning to travel to your dealership to purchase a car, but despite multiple attempts, I received no communication from your team regarding the vehicle's availability. I had to call myself the day before my scheduled trip just to confirm the car was still there. This lack of proactiveness and follow-through is unacceptable.
Further compounding the issue, I was ... Read More Google - Sep 5, 2025
They lied about auto’s features and oil change prior to purchase. When car went back to address these issues, my auto came back with chipped windshield, chipped hood, and scratched headlamp. They denied doing any damage, which of course is absurd. They are scammers as the other posts have pointed out. Stay away.
Do NOT buy from these people
Bought car from Darius. Asked about why door did not close and if car had auto soft close, and he said no. I asked if the car had a checkup and oil change and was told yes. bought car to find it did not come with 2nd key, would have been nice to know, and on first ride, oil light came on to add oil and later found that there was indeed soft close and it was broken. I took car back and started working with manager Marty. They took car in to fix ... Read More Google - Aug 23, 2025
Initially, with my first review I was asked to fill it out at the time of negotiated sale. Unfortunately, my experience with this dealership did not go well from the date of sale to finally terminating the sale. Not only did they fall short fixing the used vehicle to what they promised, but also the treatment I received when I would not accept the vehicle until all problems were resolved.
I purchased a Maserati the a few months back, and soon after the purchase I started receiveing numerous spam calls and texts. This is the only new purchase I have made and the calls and texts are getting out of control. The reason I believe it has to be because of Maserati is because these spam texts mention things that I put down on the sale forms. I believe they are selling your phone number. Beware unless you don't mind getting a new phone number.
Unfortunately a horrible experience. Been thinking my next car would be a Maserati for a long time and went there to see what was available and to test drive one. I was pleased we weren’t “rushed” when we arrived and walked the lot. After 15 minutes we were approached. I explained to the salesperson the specific vehicle I was interested in. Even pointed it out on the lot. The salesperson did not have knowledge of the vehicles, the inventory and what makes them special and brought us to his desk to review the website (which we could’ve done at ... Read More Google - Jul 10, 2025
I purchased a 2020 Range Rover Sport from Maserati of Naperville in January 2025. It had 48,471 miles and was shipped to me in Tampa. I originally scheduled a pre-purchase inspection but their team told me it had already been inspected by Land Rover and was in excellent condition. No issues, no need for outside inspection.
Less than 1,500 miles later, at exactly 50,000 miles, I brought it in for its first service and was hit with a $6,599 repair bill: coolant bypass hose leak, oil leaks from the top engine gaskets, and worn control arms. This was the first time the car was seen by ... Read More Google - May 21, 2025
I purchased a 2020 Range Rover Sport from Maserati of Naperville in January 2025. It had 48,471 miles and was shipped to me in Tampa. I originally scheduled a pre-purchase inspection but their team told me it had already been inspected by Land Rover and was in excellent condition. No issues, no need for outside inspection.
Less than 1,500 miles later, at exactly 50,000 miles, I brought it in for its first service and was hit with a $6,599 repair bill: coolant bypass hose leak, oil leaks from the top engine gaskets, and worn control arms. This was the first time the car was seen by ... Read More DealerRater - May 21, 2025
I guess I can’t really rate this dealer’s performance in completing a transaction because they never call me back. On two different occasions in the last week I have called them requesting information on a used Alfa Romeo and was assured they would get back to me “right away”… Which never happened. Maybe if I had inquired about a Maserati I might have been higher on their priority list.
I first had rated them a 5 star rating because they were very welcoming and nice when I went in to purchase a car. And well so I ended up purchasing a Mercedes from there, one month later from that my brake lights turned on. I took it for inspection to see if it was just the sensors but no it ends up being they sold me a car that shouldn’t have been sold to anyone as the brakes were needed to be done. Now I understand within time I had to pay for new brakes but not expected to ... Read More Google - May 9, 2025
I had originally given a 5-star rating, however, after more dealings with them, I have updated it to 1-star. I purchased two cars in a short period of time, and the cars themselves were/are clean. I actually tried to buy a third a month later.
The issues came from follow up (lack of) and the finance department. I was sold a key replacement contract and completely believe (now) I was misled in how the program works. While I thought Maserati of Naperville was above all this, they turned out to be the stereotypical "why we all dislike car ... Read More Google - Apr 29, 2025
Worst customer service on Ogden. My husband took his car (that was purchased at this dealership) in to get a tire alignment on 4/1. He was told that he needed new tires...ok, sure, put them on. Nope. Just like everything else we've needed for this car, the tires needed to be ordered. If this brand of car is what you specifically sell at this dealership, why do you not have parts for it in stock? It really blows my mind. Today is 4/15 and we still don't have our car back. For additional icing on the cake, they never ... Read More Google - Apr 15, 2025
Update: My check engine light continued to come on with an engine misfire code. I took it back to them and they told me there was a bulletin and they would take the steps to fix. They said the coils and spark plugs were fine, they did a fuel injection cleaning and the light went off for about 3 weeks. After 3 weeks the light came on again same code and before I could get an appointment with Maserati, I made an appointment with the Audi dealership and had them complete a diagnostic and an inspection on the car to find out ... Read More Google - Apr 10, 2025
Worst customer service
I waited one week for them to tell me that the price increased online and they couldn’t change it. They also refuse to move the warranty. I have the screenshots and everything to show the price that they promised me when I came in and they forced me to wait only to tell me that the price had increased. Don’t go there, the worst part is that the person selling the car James Marolis Had me screenshot a five star review and send it to him before they would show me that they couldn’t give me the ... Read More Google - Mar 31, 2025
Avoid having your car serviced here. They damaged my vehicle while being serviced and has been nothing short of a headache dealing with their unprofessionalism, and not taking responsibility for the damage they caused. Never having my vehicle serviced here again.
Very unprofessional salesmen , horrible service and keeps on lying about price which changed more than 3 times during a span of 3 days.
first time i see a dealer that doesn’t want to sell a car very unprofessional and bad customer service
Very unprofessional and bad customer service .
Would be nice if you listed on your website that you don't do outside financing. Money is money. Just because you've had checks bounce from other banking institutions doesn't mean that'll happen with all of them. Maybe see if a check clears before giving someone a car? Lost a sale because chase can't beat a 4.99% rate.
Purchased a 2020 Aston Martin Vantage last month. Went to pick up the car, took almost two hours for them to let me see it after I arrived (with a two hour notice)
Once the salesman brought the car around every warning light was on the dash. Manager agreed to take it to Aston dealer and get it fixed and deliver the car which was great.
When the car got delivered, still has check engine light, ABS light, traction control light and e-diff warning. I sent the salesman a picture the night it was delivered. The manager called me a couple ... Read More Google - Mar 20, 2025
I purchased a used vehicle from this dealership which was listed as having remote start. The next day I found it did not. Will not return my calls or emails.
I'm so confused on what to do now. Paid a little over $1,300 to get my car fixed and it broke down less than 30miles later. Tried contacting everyone about the situation and I'm basically on my own. Don't understand if you checked the Codes why nothing was seen before you gave the car back. Still haven't gotten any help, guess there response was just to save face and make it look good on here.
Inconsistent prices. Dealer wanting more but baits less price on carfax.
Worst Maserati dealer ship in Chicagoland area. Parts department? BIG Joke.! And prices? More expensive about 30% than other dealers. Use once,and will never happen again
I was under the impression of buying the bmw 340 I was communicating with Ricky sales person and I made it clear twice that I am willing to buy it at $42500 selling price they played the bait and switch game on me they tried to tell me selling price of $44795 while I was waiting on quote for 3 days and I personally called the store to speak go upper management directly he came up with the worst attitude and refuse my business please be aware of this place I would not step a foot aware
DO NOY BUY A USED CAR OR HAVE SERVICE PERFORMED HERE. This is the dealership you were warned about. They do not properly inspect, repair or prep used cars. The decisions are seemingly being made by the owner as to what cars to buy and what prep to do and it seems that’s done w/o knowledge of the sales managers. I’ve summarized recent issues below. Note: I tried repeatedly to talk with the owner and GM via phone and email. Neither took my calls or returned messages despite the sales mgr assistance. The sales mgr was extremely ... Read More DealerRater - Jan 16, 2025
DO NOY BUY A USED CAR OR HAVE SERVICE PERFORMED HERE. This is the dealership you were warned about – the one that gives a bad reputation to others. They do not properly inspect, repair or prepare the used cars. The decisions are seemingly made by the owner as to what cars to buy and what prep should be done and it seems that’s done w/o the sales managers knowledge. I’ll summarize issues below and please note that I tried repeatedly to talk with the owner and GM to address. Neither took my calls or returned messages despite ... Read More Google - Jan 15, 2025
I am deeply disappointed with the unprofessional and unwelcoming experience I had at Maserati of Naperville. As a loyal Maserati owner looking to upgrade my Ghibli SQ4, I expected a level of service that reflects the prestige of the Maserati brand. Unfortunately, this was far from the case.
During my visit, I encountered rude and dismissive behavior from both the sales associate and the sales manager. Despite being ready to finalize a purchase on the spot, the manager could not even spare the time to appraise my current Maserati. This lack of professionalism and courtesy is not what I associate ... Read More Google - Dec 24, 2024
Everyone there is clueless. They are supposed to be a bank of america authorized dealer but cant even accept bank of america financing. Kept us there all day just to waste our time. Unacceptable for a supposedly upscale dealer.
horrible experience with the service department. Could not start my car due to a faulty key fob. It took them a couple days to diagnose the problem. Charged me 450 dollars for 2 hrs of work and all they did was diagnose the problem. 200 DOLLARS AND HR just to tell me it was the key fob. Service manager was rude WHAT A SCAM. Please stay away from this dealership !!!!! If I could give them zero stars I would.